Shipping and Returns

Shipping & Delivery Policy

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Last updated December 27, 2022

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://webe.coffee/pages/terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

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In an effort to provide the freshest coffee possible with the lowest amount of waste, all coffee orders will be roasted at the beginning of the week and shipped out within two business days of roast.  

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If you are ordering a Founders Club package, we will wait to roast your Founders Club beans until the rest of your order is fulfilled and ready to ship.

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WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup - Currently Unavailable

In-store pickup is available for roasted coffee as well as merchandise such as: Hats, t-shirts, mugs, etc. brewing equipment that is in stock. Pickups are available two business days following order: Tuesday - Saturday 7AM - 2PM.

Standard and Expedited Shipping

We offer standard and expedited shipping calculated at checkout.

HOW IS MY SUBSCRIPTION FULFILLED?

Coffee Subscriptions - Coming Soon!

If you are buying a subscription then we will deliver as follows: Subscription coffees will be sent within two business days of the roast day (at the beginning of each week) based on your subscription frequency (weekly, every two weeks, monthly, and quarterly).

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping at this time.

HOW CAN YOU CONTACT US ABOUT THIS POLICY? 

If you have any further questions or comments, you may contact us by email at: hello@webe.coffee

 

Return Policy

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Last updated December 27, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, free of pet hair with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

WeBe Coffee Roasters
Attn: Returns
15244 N Cave Creek Rd
PHOENIX, AZ 85032
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Roasted coffee
  • Final sale items

    For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

    Please Note

    • Sale items are FINAL SALE and cannot be returned.

    QUESTIONS

    If you have any questions concerning our return policy, please contact us at: hello@webe.coffee